How To Fix 5W366 - Forwarding to &1 &2 is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: 5W - Messages for PD (Particularly Workflow)

• Message number: 366

• Message text: Forwarding to &1 &2 is not possible

What causes this issue?

Work items can only be forwarded to 'possible agents' of their tasks.
Exception: the task in question is a general task, and the
<DS:DE.NO_GENSEND>General forwarding not allowed</> indicator has not
been set. If this is the case, the work item can be forwarded to all
users in the system, but not to other recipients such as positions or
organizational units. Such recipients must always be possible agents of
the task.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5W366 - Forwarding to &1 &2 is not possible ?

  The SAP error message 5W366, which states "Forwarding to &1 &2 is not possible," typically occurs in the context of document processing, particularly when trying to forward a document or transaction to another user or system. The placeholders &1 and &2 usually represent specific identifiers related to the document or the intended recipient.
  Causes:
  
  Invalid Recipient: The recipient specified may not exist or may not be valid for the type of document being forwarded.
  Authorization Issues: The user attempting to forward the document may not have the necessary authorizations to perform the action.
  Document Status: The document may be in a status that does not allow forwarding (e.g., it may be locked or in a state of processing).
  Configuration Issues: There may be configuration settings in the SAP system that prevent forwarding under certain conditions.
  Technical Errors: There could be underlying technical issues, such as system errors or connectivity problems.
  
  Solutions:
  
  Check Recipient Validity: Verify that the recipient specified in the forwarding action is valid and exists in the system.
  Review Authorizations: Ensure that the user has the necessary authorizations to forward the document. This may involve checking user roles and permissions.
  Document Status Check: Look at the status of the document to ensure it is in a state that allows forwarding. If it is locked or in process, you may need to wait until it is available.
  Configuration Review: Consult with your SAP Basis or configuration team to review any settings that may be affecting the forwarding process.
  Error Logs: Check the system logs for any additional error messages or information that could provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may be using specific transaction codes related to document management, workflow, or other processes.
  SAP Notes: Look for relevant SAP Notes that may address this specific error message or provide patches and updates.
  Documentation: Review SAP documentation related to the specific module you are working with (e.g., SAP Workflow, Document Management System) for more insights.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the 5W366 error message in SAP.