How To Fix 5W364 - Forwarding is not allowed because the agent is not a user

SAP Error Message - Details

• Message type: E = Error

• Message class: 5W - Messages for PD (Particularly Workflow)

• Message number: 364

• Message text: Forwarding is not allowed because the agent is not a user

What causes this issue?

You are trying to forward a work item to an agent who is not a regular
agent for the task in question.
You can only do this if the agent is of the type "user". You cannot do
this for any other agent type.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Forward the work item to a different agent.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5W364 - Forwarding is not allowed because the agent is not a user ?

  The SAP error message 5W364 indicates that forwarding is not allowed because the agent is not recognized as a user in the system. This typically occurs in scenarios involving workflow or task management where an agent (the person or system responsible for processing a task) is expected to be a valid user in the SAP system.
  Cause:
  
  Non-User Agent: The agent assigned to the workflow task is not defined as a user in the SAP system. This could happen if the agent is a role, position, or organizational unit rather than an individual user.
  User Status: The user might be inactive or not properly set up in the system.
  Authorization Issues: The user may not have the necessary authorizations to perform the task or may not be assigned to the relevant organizational unit.
  
  Solution:
  
  
  Check Agent Assignment:
  
  Verify the agent assigned to the workflow task. Ensure that it is a valid user and not a role or organizational unit.
  If the agent is a role, consider changing it to a specific user.
  
  
  
  User Maintenance:
  
  Go to transaction SU01 to check the user details. Ensure that the user exists and is active.
  If the user is inactive, reactivate the user account.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to perform the task. You can check this in transaction SU53 after the error occurs to see if there are any authorization issues.
  
  
  
  Workflow Configuration:
  
  Review the workflow configuration to ensure that the agent assignment is set up correctly. This can be done in transaction SWDD (Workflow Builder) or SWI1 (Work Item Selection).
  
  
  
  Testing:
  
  After making the necessary changes, test the workflow again to see if the error persists.
  
  
  
  Related Information:
  
  Workflow Management: Understanding how agents are assigned in workflows is crucial. Agents can be assigned based on user IDs, roles, or organizational units.
  User Administration: Familiarity with user administration in SAP (transactions like SU01, SU10, and PFCG) is important for resolving user-related issues.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or Workflow team for further investigation.