How To Fix 5W364 - Forwarding is not allowed because the agent is not a user

5W364 - Overview

• Message type: E = Error

• Message class: 5W - Messages for PD (Particularly Workflow)

• Message number: 364

• Message text: Forwarding is not allowed because the agent is not a user

What causes this issue?

You are trying to forward a work item to an agent who is not a regular
agent for the task in question.
You can only do this if the agent is of the type "user". You cannot do
this for any other agent type.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Forward the work item to a different agent.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5W364 - Forwarding is not allowed because the agent is not a user ?

  The SAP error message 5W364 indicates that forwarding is not allowed because the agent is not recognized as a user in the system. This typically occurs in scenarios involving workflow or task management where an agent (the person or system responsible for processing a task) is expected to be a valid user in the SAP system.
  
  Cause:
  
  Non-User Agent: The agent assigned to the workflow task is not defined as a user in the SAP system. This could happen if the agent is a role, position, or organizational unit rather than an individual user.
  User Status: The user might be inactive or not properly set up in the system.
  Authorization Issues: The user may not have the necessary authorizations to perform the task or may not be assigned to the relevant organizational unit.
  
  
  Solution:
  
  
  Check Agent Assignment:
  
  Verify the agent assigned to the workflow task. Ensure that it is a valid user and not a role or