How To Fix 5W349 - User &1 does not usually process this task

SAP Error Message - Details

• Message type: E = Error

• Message class: 5W - Messages for PD (Particularly Workflow)

• Message number: 349

• Message text: User &1 does not usually process this task

What causes this issue?

You want to forward a work item. However, the agent you have chosen is
not a regular agent for the task in question.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

This message is for information purposes only.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5W349 - User &1 does not usually process this task ?

  The SAP error message 5W349 ("User &1 does not usually process this task") typically occurs when a user attempts to perform a task or transaction that is not assigned to their role or profile in the SAP system. This is a security measure to ensure that only authorized users can perform specific actions.
  Cause:
  
  User Role Assignment: The user does not have the necessary authorizations or roles assigned to perform the specific task.
  Task Configuration: The task may be configured in such a way that it is restricted to certain users or roles.
  User Profile Settings: The user profile may not include the necessary permissions to execute the task.
  
  Solution:
  
  
  Check User Roles:
  
  Go to transaction code SU01 (User Maintenance) and enter the user ID.
  Check the roles assigned to the user and ensure that the necessary roles for the task are included.
  
  
  
  Modify User Roles:
  
  If the user does not have the required roles, you may need to assign the appropriate roles that include the necessary authorizations for the task.
  This may require the assistance of a system administrator or someone with the necessary permissions to modify user roles.
  
  
  
  Review Task Configuration:
  
  If you have access, review the configuration of the task in question to ensure that it is set up correctly and that the user should indeed have access to it.
  
  
  
  Authorization Checks:
  
  Use transaction code SU53 immediately after the error occurs to check for authorization failures. This will show you which authorization objects are missing for the user.
  
  
  
  Consult with Security Team:
  
  If you are unsure about which roles or authorizations are needed, consult with your SAP security team or administrator for guidance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU53: Display Authorization Check
  PFCG: Role Maintenance (to manage roles and authorizations)
  
  
  
  Documentation: Refer to SAP documentation or your organization's internal documentation for specific role and authorization requirements related to the task in question.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this error or provide additional context.
  
  
  By following these steps, you should be able to resolve the error and allow the user to perform the required task.