How To Fix 5W348 - Agent &1 &2 is not allowed to process the work item

SAP Error Message - Details

• Message type: E = Error

• Message class: 5W - Messages for PD (Particularly Workflow)

• Message number: 348

• Message text: Agent &1 &2 is not allowed to process the work item

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5W348 - Agent &1 &2 is not allowed to process the work item ?

  The SAP error message 5W348 indicates that a specific agent (user or system) is not authorized to process a particular work item. This error typically arises in the context of SAP Business Workflow, where work items are assigned to agents for processing.
  Cause:
  The error can occur due to several reasons:
  
  Authorization Issues: The user or agent does not have the necessary authorizations to process the work item. This could be due to missing roles or permissions in the user's profile.
  Work Item Assignment: The work item may be assigned to a specific user or group, and the current agent does not belong to that assignment.
  Workflow Configuration: The workflow may be configured in such a way that it restricts certain agents from processing specific work items.
  User Status: The user may be in a status that does not allow them to process work items (e.g., inactive or locked).
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 to analyze the authorization check after the error occurs. This will show you which authorization object is missing.
  Ensure that the user has the necessary roles and authorizations to process the work item.
  
  
  
  Review Work Item Assignment:
  
  Check the assignment of the work item to ensure that it is correctly assigned to the intended agent. You can do this by reviewing the workflow instance in transaction SWI1 or SWI2.
  If the work item is assigned to a specific user or group, ensure that the current agent is part of that group.
  
  
  
  Workflow Configuration:
  
  Review the workflow definition in transaction SWDD to ensure that the agent assignment is correctly configured.
  If necessary, modify the workflow to allow additional agents to process the work item.
  
  
  
  User Status:
  
  Check the status of the user in transaction SU01. Ensure that the user is active and not locked.
  
  
  
  Consult with Basis or Security Team:
  
  If you are unable to resolve the issue, consult with your SAP Basis or Security team to review the user’s roles and authorizations.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SWI1 - Work Item Selection
  SWDD - Workflow Builder
  SU01 - User Maintenance
  SU53 - Display Authorization Check
  
  
  Authorization Objects: Familiarize yourself with relevant authorization objects that may be related to workflow processing, such as S_WFAR_OBJ (Workflow Authorization) and S_USER_AUTH (User Authorization).
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary changes to allow the agent to process the work item.