How To Fix 5U621 - Employee's salary group for &/& could not be obtained

SAP Error Message - Details

• Message type: E = Error

• Message class: 5U - HR US: Messages

• Message number: 621

• Message text: Employee's salary group for &/& could not be obtained

What causes this issue?

The system was unable to obtain a salary group for this employee. It
requires this information to calculate the cost of the benefit plan.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

To obtain the salary group, several pieces of information must be in
place:
The wage type for the benefit salary must be in place in view Benefit
plan (V_T5UBA).
The benefit salary must be calculated correctly. Usually this amount is
based on information from the following infotypes:
* Basic pay (0008)
* Reccurring payments/deductions (0014)
* Additional payments (0015)
However this may be different in your system.
An appropriate salary range and group must exist for this salary in
view Benefit salary group (V_T5UBK).
Make sure that these entries exist.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5U621 - Employee's salary group for &/& could not be obtained ?

  The SAP error message 5U621 indicates that the system is unable to retrieve the salary group for a specific employee. This can occur for various reasons, and understanding the cause is essential for resolving the issue. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Missing Master Data: The employee's master data may not be fully maintained, particularly in the infotype related to salary or payroll (e.g., infotype 0008 - Basic Pay).
  Incorrect Configuration: There may be issues with the configuration of the payroll schema or the salary group settings in the system.
  Data Inconsistencies: There could be inconsistencies in the employee's data, such as missing or incorrect entries in the relevant infotypes.
  Authorization Issues: The user may not have the necessary authorizations to access the employee's salary group information.
  Time Period Issues: The error may occur if the employee's data is not valid for the time period being processed.
  
  Solutions:
  
  
  Check Employee Master Data:
  
  Go to the employee's master data (transaction PA20 or PA30) and verify that the Basic Pay infotype (0008) is correctly maintained.
  Ensure that the salary group is assigned and valid for the employee.
  
  
  
  Review Configuration:
  
  Check the configuration settings for payroll and salary groups in the SAP system (transaction SPRO).
  Ensure that the salary groups are correctly defined and linked to the relevant employee groups.
  
  
  
  Data Consistency Check:
  
  Run a consistency check for the employee's data to identify any discrepancies or missing information.
  Use transaction PE03 to check the payroll schema and ensure that it is correctly set up.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to view and process the employee's salary information.
  Check the user roles and profiles in transaction SU01.
  
  
  
  Time Period Validation:
  
  Ensure that the payroll run or report being executed is within the valid time frame for the employee's data.
  Check if the employee is active and has valid records for the period in question.
  
  
  
  Related Information:
  
  Infotypes: Familiarize yourself with relevant infotypes such as 0000 (Actions), 0001 (Organizational Assignment), and 0008 (Basic Pay).
  Transaction Codes: Use transaction codes like PA20 (Display HR Master Data), PA30 (Maintain HR Master Data), and PE03 (Maintain Payroll Schema) for troubleshooting.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP Help documentation for detailed information on payroll processing and employee master data management.
  
  By following these steps, you should be able to identify the cause of the error and implement the appropriate solution. If the issue persists, consider reaching out to your SAP support team for further assistance.