How To Fix 5U557 - Events with status other than 'New' were deleted from collection buffer

SAP Error Message - Details

• Message type: E = Error

• Message class: 5U - HR US: Messages

• Message number: 557

• Message text: Events with status other than 'New' were deleted from collection buffer

What causes this issue?

This is the buffer screen. You have just deleted events which are other
than "new" from this buffer. This makes processing of only "new" events
easier.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5U557 - Events with status other than 'New' were deleted from collection buffer ?

  The SAP error message 5U557 indicates that events with a status other than 'New' have been deleted from the collection buffer. This typically occurs in the context of SAP Event Management or similar modules where event data is collected and processed.
  Cause:
  
  Event Status: The error suggests that the system is trying to process events that are not in the 'New' status. Events can have various statuses (e.g., 'Processed', 'In Progress', 'Completed'), and if the system is configured to only handle 'New' events, it will delete others from the collection buffer.
  Buffer Management: The collection buffer may have a limit on the number of events it can hold. If the buffer is full and new events are being added, older events that are not in the 'New' status may be purged to make space.
  Configuration Issues: There may be configuration settings that dictate how events are managed in the buffer, leading to the deletion of non-new events.
  
  Solution:
  
  Check Event Status: Review the status of the events in the collection buffer. Ensure that the events you are trying to process are indeed in the 'New' status.
  Adjust Buffer Settings: If the buffer is configured to delete non-new events, consider adjusting the settings to retain these events longer or increase the buffer size.
  Event Processing Logic: Review the logic that processes events. Ensure that it is designed to handle events of various statuses appropriately, rather than only focusing on 'New' events.
  Monitoring and Alerts: Implement monitoring for the collection buffer to alert you when events are being deleted, allowing for proactive management of event statuses.
  Consult Documentation: Refer to SAP documentation or support for specific configuration settings related to event management and collection buffers.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on best practices for managing event statuses and collection buffers.
  Transaction Codes: Familiarize yourself with transaction codes related to event management (e.g., /SAPTRX/EM for Event Management) to monitor and manage events effectively.
  Performance Tuning: Consider performance tuning of the event processing logic to ensure that events are processed in a timely manner, reducing the likelihood of deletions from the buffer.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support for further assistance.