How To Fix 5Q478 - &1: Assignment based on last name &2 and first name &3 not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Q - Error Texts for Public Sector

• Message number: 478

• Message text: &1: Assignment based on last name &2 and first name &3 not possible

What causes this issue?

Based on the name &V3& &V2&, the system could not determine the
personnel number to which the inbound notification is to be assigned.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5Q478 - &1: Assignment based on last name &2 and first name &3 not possible ?

  The SAP error message 5Q478 indicates that there is an issue with the assignment of a person based on their last name and first name. This error typically arises in the context of personnel administration or when dealing with master data in SAP, particularly in modules like HR (Human Resources) or CRM (Customer Relationship Management).
  Cause:
  The error message 5Q478 can occur due to several reasons, including:
  
  
  Data Inconsistency: The last name and first name provided do not match any existing records in the system. This could be due to typos, incorrect data entry, or changes in the name that have not been updated in the system.
  
  
  Missing Data: The person you are trying to assign may not have been created in the system yet, or their data may be incomplete.
  
  
  Duplicate Records: There may be multiple records for the same individual, causing confusion in the assignment process.
  
  
  Authorization Issues: The user may not have the necessary permissions to view or assign the person based on the provided names.
  
  
  Solution:
  To resolve the error message 5Q478, you can take the following steps:
  
  
  Verify Data: Check the last name and first name for any spelling errors or discrepancies. Ensure that the names match exactly with the records in the system.
  
  
  Check Existing Records: Use transaction codes like PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to search for the individual using different criteria (e.g., employee number, personnel number) to confirm their existence in the system.
  
  
  Create or Update Records: If the individual does not exist, create a new record using transaction PA40 (Personnel Actions) or update the existing record to ensure all necessary information is complete.
  
  
  Check for Duplicates: Investigate if there are duplicate records for the same individual. If duplicates exist, you may need to merge or delete unnecessary records.
  
  
  Authorization Check: Ensure that you have the appropriate permissions to perform the assignment. If not, contact your system administrator or HR department for assistance.
  
  
  Consult Documentation: If the issue persists, refer to SAP documentation or consult with your SAP support team for further troubleshooting.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA20, PA30, and PA40 for managing HR data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles: Ensure that user roles and authorizations are correctly set up in the system to avoid permission-related issues.
  
  By following these steps, you should be able to identify and resolve the cause of the error message 5Q478 in SAP.