How To Fix 5Q478 - &1: Assignment based on last name &2 and first name &3 not possible

5Q478 - Overview

• Message type: E = Error

• Message class: 5Q - Error Texts for Public Sector

• Message number: 478

• Message text: &1: Assignment based on last name &2 and first name &3 not possible

What causes this issue?

Based on the name &V3& &V2&, the system could not determine the
personnel number to which the inbound notification is to be assigned.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

5Q478 - Details

• The SAP error message 5Q478 indicates that there is an issue with the assignment of a person based on their last name and first name. This error typically arises in the context of personnel administration or when dealing with master data in SAP, particularly in modules like HR (Human Resources) or CRM (Customer Relationship Management).
  
  Cause:
  The error message 5Q478 can occur due to several reasons, including:
  
  
  Data Inconsistency: The last name and first name provided do not match any existing records in the system. This could be due to typos, incorrect data entry, or changes in the name that have not been updated in the system.
  
  
  Missing Data: The person you are trying to assign may not have been created in the system yet, or their data may be incomplete.
  
  
  Duplicate Records: There may be multiple records for the same individual, causing confusion in the assignment process.
  
  
  Authorization Issues: The user may not have the