How To Fix 5Q389 - Infotype 0745 cannot be updated due to lock (bonus number &)

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Q - Error Texts for Public Sector

• Message number: 389

• Message text: Infotype 0745 cannot be updated due to lock (bonus number &)

What causes this issue?

Infotype 0745 (ZfA Notifications in Public Sector) cannot be updated
because the personnel number is locked.

System Response

Infotype 0745 is not updated with the new bonus number communicated.

How to fix this error?

Unlock the personnel number.
You can repeat the infotype 0745 (ZfA Notifications in Public Sector)
update after the ZB01 notification is imported using report
<DS:RE.RPUZFAD0>RPUZFAD0 (for maintaining ZfA notifications)</>.
If you cannot correct the error, transfer the communicated bonus number
manually to infotype 0745 (ZfA Notifications in Public Sector).

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5Q389 - Infotype 0745 cannot be updated due to lock (bonus number &) ?

  The SAP error message 5Q389 indicates that there is a lock on the infotype 0745 (which is related to bonus information) that prevents it from being updated. This typically occurs when multiple users or processes are trying to access or modify the same data simultaneously, leading to a lock situation.
  Cause:
  
  Concurrent Access: Another user or process is currently accessing the infotype 0745 for the same employee or record, causing a lock.
  Long-running Transactions: A transaction that takes a long time to complete may hold the lock longer than expected.
  System Configuration: Certain configurations or customizations in the SAP system may lead to unexpected locking behavior.
  
  Solution:
  
  Wait and Retry: If the lock is temporary, waiting for a few moments and then retrying the operation may resolve the issue.
  Identify the Lock: Use transaction code SM12 to check for existing locks. You can look for locks on the specific employee or infotype. If you find a lock that seems unnecessary, you may need to contact the user holding the lock or, if appropriate, delete the lock (be cautious with this approach).
  Check for Long-running Processes: Use transaction code SM66 to monitor active processes in the system. Identify if there are any long-running transactions that might be holding the lock.
  Review Custom Code: If there are custom programs or enhancements that interact with infotype 0745, review them to ensure they are not causing locking issues.
  System Configuration: Consult with your SAP Basis team to review system settings related to locking behavior and transaction handling.
  
  Related Information:
  
  Infotype 0745: This infotype is used for managing bonus information in the SAP HR module. Understanding its structure and usage can help in troubleshooting.
  Lock Management: Familiarize yourself with SAP's locking mechanism, which is crucial for maintaining data integrity in multi-user environments.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide patches related to infotype locking.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to your SAP support team for further investigation.