How To Fix 5Q390 - Child &2 with date of birth &3 not found (Zusy ID &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Q - Error Texts for Public Sector

• Message number: 390

• Message text: Child &2 with date of birth &3 not found (Zusy ID &1)

What causes this issue?

The child in question in the ZK01 inquiry cannot be found in the
employee data. The system searched in all records for infotype 0021,
subtype 2, with the first name and date of birth of the child from the
inquiry.

System Response

The child is assigned feature 3 ('Child Unknown') in the KZ01 response.

How to fix this error?

Check the master data for the employee in question.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5Q390 - Child &2 with date of birth &3 not found (Zusy ID &1) ?

  The SAP error message 5Q390 typically indicates that the system is unable to find a child record associated with a specific Zusy ID and date of birth. This error is often encountered in the context of personnel administration or benefits administration within SAP, particularly when dealing with family-related data.
  Cause:
  
  Missing Data: The child record may not exist in the system for the specified Zusy ID and date of birth.
  Incorrect Input: The input data (Zusy ID or date of birth) may be incorrect or formatted improperly.
  Data Synchronization Issues: There may be issues with data synchronization between different modules or systems.
  Authorization Issues: The user may not have the necessary permissions to view or access the child record.
  
  Solution:
  
  Verify Input Data: Check the Zusy ID and date of birth for accuracy. Ensure that they are entered correctly and match the records in the system.
  Check Child Records: Navigate to the relevant infotype (e.g., Infotype 0021 for family members) and verify if the child record exists for the specified Zusy ID.
  Create Missing Records: If the child record does not exist, you may need to create it. Ensure that all required fields are filled out correctly.
  Data Consistency Check: Run any necessary reports or transactions to check for data consistency and integrity within the system.
  Authorization Check: Ensure that the user has the appropriate authorizations to access the child records. If not, contact your system administrator to adjust permissions.
  Consult Documentation: Refer to SAP documentation or help resources for additional guidance on handling this specific error message.
  
  Related Information:
  
  Infotypes: Familiarize yourself with the relevant infotypes related to family data, such as Infotype 0021 (Family/Dependents) and Infotype 0001 (Organizational Assignment).
  Transaction Codes: Use transaction codes like PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to view or edit personnel records.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.