How To Fix 5Q390 - Child &2 with date of birth &3 not found (Zusy ID &1)

5Q390 - Overview

• Message type: E = Error

• Message class: 5Q - Error Texts for Public Sector

• Message number: 390

• Message text: Child &2 with date of birth &3 not found (Zusy ID &1)

What causes this issue?

The child in question in the ZK01 inquiry cannot be found in the
employee data. The system searched in all records for infotype 0021,
subtype 2, with the first name and date of birth of the child from the
inquiry.

System Response

The child is assigned feature 3 ('Child Unknown') in the KZ01 response.

How to fix this error?

Check the master data for the employee in question.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

5Q390 - Details

• The SAP error message 5Q390 typically indicates that the system is unable to find a child record associated with a specific Zusy ID and date of birth. This error is often encountered in the context of personnel administration or benefits administration within SAP, particularly when dealing with family-related data.
  
  Cause:
  
  Missing Data: The child record may not exist in the system for the specified Zusy ID and date of birth.
  Incorrect Input: The input data (Zusy ID or date of birth) may be incorrect or formatted improperly.
  Data Synchronization Issues: There may be issues with data synchronization between different modules or systems.
  Authorization Issues: The user may not have the necessary permissions to view or access the child record.
  
  
  Solution:
  
  Verify Input Data: Check the Zusy ID and date of birth for accuracy. Ensure that they are entered correctly and match the records in the system.
  Check Child Records: Navigate to the relevant infotype (e.g., Infotype 0021 for