How To Fix 5Q321 - Specify a sender for the pension office notification

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Q - Error Texts for Public Sector

• Message number: 321

• Message text: Specify a sender for the pension office notification

What causes this issue?

You selected ?Notification with Coordinating Office?. This type of
notification requires a sender to be specified.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5Q321 - Specify a sender for the pension office notification ?

  The SAP error message 5Q321 ("Specify a sender for the pension office notification") typically occurs in the context of payroll processing or when generating notifications related to pension offices in SAP. This error indicates that the system requires a sender to be specified for the pension office notification, which is necessary for the proper processing and communication of pension-related information.
  Cause:
  The error can arise due to several reasons:
  
  Missing Sender Information: The sender information (such as the employee or organizational unit responsible for the notification) has not been specified in the relevant configuration or during the processing of the notification.
  Configuration Issues: There may be issues in the configuration settings related to the pension office notifications in the SAP system.
  Data Entry Errors: Incorrect or incomplete data entry in the payroll or personnel administration modules can lead to this error.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Sender Configuration:
  
  Navigate to the relevant configuration settings in SAP (usually in the IMG under Payroll or Personnel Administration).
  Ensure that the sender information for pension office notifications is correctly configured.
  
  
  
  Specify Sender in the Notification:
  
  When generating the pension office notification, ensure that you specify the sender. This could be an employee responsible for the notification or an organizational unit.
  
  
  
  Review Employee Master Data:
  
  Check the employee master data to ensure that all necessary fields related to pension notifications are filled out correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files related to pension office notifications for specific instructions on how to set up and manage sender information.
  
  
  
  Testing:
  
  After making the necessary changes, perform a test run to ensure that the error does not reoccur.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30 (Maintain HR Master Data), PC00_MXX_CALC (Payroll processing), and others that may be involved in the pension office notification process.
  Pension Office Notifications: Understand the specific requirements and processes for pension office notifications in your country or region, as these can vary significantly.
  User Roles and Authorizations: Ensure that the user generating the notifications has the necessary authorizations to access and modify the relevant data.
  
  By following these steps, you should be able to resolve the error message 5Q321 and ensure that pension office notifications are processed correctly in your SAP system.