How To Fix 5O778 - Check the notification status. Validity period unchanged.

SAP Error Message - Details

• Message type: E = Error

• Message class: 5O - Notifications in the Master Data Area (Austria)

• Message number: 778

• Message text: Check the notification status. Validity period unchanged.

What causes this issue?

The request form or change request form has the notification status
'Created'. You have changed the record without changing the validity
period of the processed record.
The system only automatically changes the notification status of the
request form or change request form to 'Not Created' if you also change
the validity period.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the validity period and notification status, and correct the
record, if necessary.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5O778 - Check the notification status. Validity period unchanged. ?

  The SAP error message 5O778 ("Check the notification status. Validity period unchanged.") typically occurs in the context of maintenance notifications or service notifications within the SAP system. This error indicates that there is an issue with the status of a notification, particularly when trying to change or update the validity period of a notification.
  Cause:
  
  Notification Status: The notification may be in a status that does not allow changes to the validity period. For example, if the notification is already completed or closed, the system will not permit changes to its validity.
  Authorization Issues: The user may not have the necessary authorizations to change the notification status or validity period.
  System Configuration: There may be configuration settings in the SAP system that restrict changes to notifications based on their status.
  
  Solution:
  
  Check Notification Status: Review the current status of the notification. If it is in a completed or closed state, you may need to reopen it or create a new notification instead of modifying the existing one.
  Change Status: If the notification is in a status that allows changes, ensure that you are following the correct procedure to change the validity period. This may involve changing the status to a more appropriate one (e.g., from "Completed" to "In Process").
  User Authorizations: Verify that you have the necessary authorizations to make changes to the notification. If not, contact your SAP administrator to request the required permissions.
  Consult Documentation: Refer to the SAP documentation or help resources for specific instructions on handling notifications and their statuses.
  System Configuration: If the issue persists, consult with your SAP Basis or configuration team to check if there are any specific settings that might be causing this restriction.
  
  Related Information:
  
  Transaction Codes: You may be using transaction codes like IW21 (Create Notification), IW22 (Change Notification), or IW23 (Display Notification) when encountering this error.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Forums: Consider visiting SAP community forums or support channels where similar issues may have been discussed and resolved by other users.
  
  If the problem continues after following these steps, it may be beneficial to escalate the issue to your SAP support team for further investigation.