How To Fix 5N396 - Employee savings account withdrawal not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: 5N - HR NL: Error Messages for Infotype Module Pools (NL)

• Message number: 396

• Message text: Employee savings account withdrawal not allowed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5N396 - Employee savings account withdrawal not allowed ?

  The SAP error message 5N396, "Employee savings account withdrawal not allowed," typically occurs in the context of payroll processing or employee benefits management within the SAP system. This error indicates that there is a restriction preventing the withdrawal from an employee's savings account, which could be due to various reasons.
  Causes:
  
  Regulatory Restrictions: There may be legal or regulatory restrictions on when or how employees can withdraw funds from their savings accounts.
  Account Status: The employee's savings account may be inactive, closed, or not set up correctly in the system.
  Withdrawal Limits: The employee may have exceeded the allowed number of withdrawals or the maximum withdrawal amount.
  Eligibility Criteria: The employee may not meet the eligibility criteria for making a withdrawal, such as length of service or account balance requirements.
  Configuration Issues: There may be issues with the configuration of the savings account in the SAP system, such as incorrect settings in the payroll or benefits module.
  
  Solutions:
  
  Check Account Status: Verify the status of the employee's savings account in the system. Ensure that it is active and properly configured.
  Review Withdrawal Policies: Consult the company's policies regarding employee savings account withdrawals to ensure compliance with any rules or regulations.
  Adjust Eligibility Criteria: If the employee is eligible to make a withdrawal, ensure that their eligibility is correctly reflected in the system.
  Consult with HR/Payroll: Work with the HR or payroll department to understand the specific reasons for the error and to determine if any adjustments need to be made in the system.
  System Configuration Review: If the issue persists, it may be necessary to review the configuration settings in the SAP system related to employee savings accounts and withdrawals.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its system, and there may be specific notes addressing this error.
  Documentation: Review the SAP documentation for the specific module you are using (e.g., Payroll, Benefits) to understand the rules and configurations related to employee savings accounts.
  User Forums: Engage with SAP user forums or communities where other users may have encountered similar issues and can provide insights or solutions.
  
  If the problem persists after checking these areas, it may be necessary to escalate the issue to your SAP support team or consult with an SAP expert for further assistance.