How To Fix 5K172 - HRSDC Laser Print application not launched automatically

SAP Error Message - Details

• Message type: E = Error

• Message class: 5K - HR: Messages for Canada

• Message number: 172

• Message text: HRSDC Laser Print application not launched automatically

What causes this issue?

This message is issued in response to either of the following scenarios:
You deliberately de-selected the checkbox <ZH>Launch ROE Laser Print</>
from the <ZH>Record of Employment (ROE) - Exporter</> selection screen,
then executed that application.
An error occurred when the ROE Workbench attempted to run the ROE Laser
Print application automatically.

System Response

The ROE Exporter continues to export the selected form(s) and create the
flat file.

How to fix this error?

Once the ROE Exporter has finished, you must <ZH>manually</> print the
ROE using the applications ROE Print or ROE Laser from Human Resources
and Skills Development Canada (HRSDC), then obtain a valid ROE Serial
Number for each record.
&NOTE&
You must perform these actions <ZH>before</> you import ROE data. As ROE
data is imported, the ROE Workbench will void all ROE records that lack
a valid ROE Serial Number.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5K172 - HRSDC Laser Print application not launched automatically ?

  The SAP error message "5K172 HRSDC Laser Print application not launched automatically" typically indicates an issue with the configuration or setup of the laser print application within the SAP system. This error can occur in various scenarios, particularly when trying to print documents or reports that are supposed to be processed by the HRSDC (Human Resources and Skills Development Canada) Laser Print application.
  Causes:
  
  Configuration Issues: The laser print application may not be properly configured in the SAP system. This could include missing or incorrect settings in the output device configuration.
  Authorization Problems: The user may not have the necessary authorizations to execute the laser print application.
  System Settings: The SAP system may not be set up to automatically launch the laser print application for certain document types.
  Technical Issues: There could be underlying technical issues, such as network problems, that prevent the application from launching.
  Missing Software Components: The required software components or add-ons for the laser print application may not be installed or activated.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration settings for the HRSDC Laser Print application in the SAP system. Ensure that the output device is correctly defined and that the necessary parameters are set.
  Use transaction codes like SPAD (Spool Administration) to check the output device settings.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access and execute the laser print application. This may involve checking user roles and profiles.
  
  
  
  Adjust System Settings:
  
  Check the system settings to ensure that the laser print application is set to launch automatically for the relevant document types. This may involve reviewing the output type settings.
  
  
  
  Check for Technical Issues:
  
  Investigate any potential network or connectivity issues that may be preventing the application from launching. This could involve checking logs or consulting with your IT department.
  
  
  
  Install Missing Components:
  
  If the required software components are missing, consult with your SAP Basis team to ensure that all necessary components for the HRSDC Laser Print application are installed and configured correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to the HRSDC Laser Print application for any specific troubleshooting steps or updates.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the HRSDC Laser Print application.
  Support Community: Engage with the SAP Community or forums for additional insights and solutions from other users who may have encountered similar issues.
  SAP Help Portal: Utilize the SAP Help Portal for detailed documentation on configuring and troubleshooting printing applications.
  
  If the issue persists after trying the above solutions, it may be beneficial to escalate the matter to your SAP support team or consult with SAP directly for further assistance.