How To Fix 5K003 - Age is not between 18 and 70 years - no eligibility for CPP/QPP

SAP Error Message - Details

• Message type: E = Error

• Message class: 5K - HR: Messages for Canada

• Message number: 003

• Message text: Age is not between 18 and 70 years - no eligibility for CPP/QPP

What causes this issue?

Employees are exempt from Canada Pension Plan and Quebec Pension Plan
contributions if their age is less than 18 or 70 and older, as stated
by the Canadian Taxation Laws.

Error message extract from SAP system. Copyright SAP SE.

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• What is the cause and solution for SAP error message 5K003 - Age is not between 18 and 70 years - no eligibility for CPP/QPP ?

  The SAP error message 5K003 indicates that a user is not eligible for the Canada Pension Plan (CPP) or Quebec Pension Plan (QPP) due to their age not falling within the required range of 18 to 70 years. This error typically arises in the context of payroll processing or employee benefits management within SAP systems that handle Canadian payroll.
  Cause:
  
  Age Restriction: The individual’s age is either below 18 or above 70, which is outside the eligibility criteria for CPP/QPP contributions.
  Incorrect Date of Birth: The employee's date of birth may have been entered incorrectly in the system, leading to an inaccurate age calculation.
  Employee Status: The employee may not be eligible for CPP/QPP due to their employment status (e.g., if they are a student or a temporary worker).
  
  Solution:
  
  Verify Employee Age: Check the employee's date of birth in the SAP system to ensure it is entered correctly. If it is incorrect, update it to reflect the accurate date.
  Check Employment Status: Ensure that the employee's status is appropriate for CPP/QPP eligibility. If they are a student or on a temporary contract, they may not be eligible.
  Review Payroll Configuration: Ensure that the payroll configuration settings for CPP/QPP eligibility are correctly set up in the SAP system.
  Consult with HR: If the employee is indeed eligible but still receiving this error, consult with the HR department to verify the employee's eligibility and resolve any discrepancies.
  
  Related Information:
  
  CPP/QPP Overview: The Canada Pension Plan (CPP) and Quebec Pension Plan (QPP) are social insurance programs that provide retirement, disability, and survivor benefits to eligible individuals.
  Eligibility Criteria: Generally, individuals must be between the ages of 18 and 70 to contribute to these plans. Contributions are typically deducted from an employee's salary.
  SAP Payroll Processing: Understanding how SAP handles payroll calculations and eligibility checks can help in troubleshooting similar issues in the future.
  
  If the problem persists after verifying the above points, it may be necessary to consult SAP support or a payroll specialist familiar with Canadian payroll regulations.