How To Fix 5K002 - Social Insurance Number is not unique

SAP Error Message - Details

• Message type: E = Error

• Message class: 5K - HR: Messages for Canada

• Message number: 002

• Message text: Social Insurance Number is not unique

What causes this issue?

Each Canadian worker is assigned a unique Social Insurance Number by the
Canada Revenue Agency. When an SIN is entered, the system checks to
ensure that only one employee in the system is assigned that number.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5K002 - Social Insurance Number is not unique ?

  The SAP error message 5K002, which states "Social Insurance Number is not unique," typically occurs in the context of employee master data management within the SAP Human Capital Management (HCM) module. This error indicates that the Social Insurance Number (SIN) being entered for an employee is already associated with another employee record in the system, which violates the uniqueness constraint for this field.
  Cause:
  
  Duplicate Entry: The most common cause is that the Social Insurance Number being entered already exists in the database for another employee.
  Data Migration Issues: If data has been migrated from another system, there may be duplicates that were not cleaned up.
  Incorrect Data Entry: Manual entry errors can lead to unintentional duplication of SINs.
  
  Solution:
  
  
  Check Existing Records: 
  
  Use transaction codes like PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to search for existing employee records with the same Social Insurance Number.
  If you find a duplicate, you may need to correct or update the existing record.
  
  
  
  Data Cleanup: 
  
  If duplicates are found due to data migration, you may need to clean up the data to ensure that each Social Insurance Number is unique.
  This may involve contacting the relevant departments to verify which record is correct or if any records can be merged.
  
  
  
  Correct Entry: 
  
  Ensure that the Social Insurance Number is entered correctly without any typographical errors.
  If the number is indeed unique but still causing an error, check for any hidden characters or formatting issues.
  
  
  
  Consult with HR or IT: 
  
  If you are unable to resolve the issue, consult with your HR department or IT support team for further assistance. They may have access to tools or reports that can help identify and resolve the duplication.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review SAP documentation related to employee master data management for best practices on maintaining unique identifiers.
  User Roles: Ensure that the user attempting to make the entry has the appropriate permissions to view and edit employee records.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.