How To Fix 5G767 - Arrears of National Insurance recovered plus amount remaining [OLD NI]

SAP Error Message - Details

• Message type: E = Error

• Message class: 5G - HR: Messages for Britain

• Message number: 767

• Message text: Arrears of National Insurance recovered plus amount remaining [OLD NI]

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5G767 - Arrears of National Insurance recovered plus amount remaining [OLD NI] ?

  The SAP error message 5G767, which refers to "Arrears of National Insurance recovered plus amount remaining [OLD NI]," typically relates to issues with the calculation or processing of National Insurance contributions in the payroll system. This error can occur in the context of payroll processing, particularly when dealing with arrears or adjustments to National Insurance contributions.
  Cause:
  
  Incorrect Configuration: The payroll configuration for National Insurance may not be set up correctly, leading to discrepancies in the calculations.
  Data Entry Errors: There may be incorrect or incomplete data entered for employee records, such as incorrect NI numbers or contribution rates.
  System Updates: Changes in legislation or updates to the SAP system may not have been applied correctly, leading to outdated calculations.
  Arrears Processing: If there are arrears being processed, the system may not be able to reconcile the amounts correctly, especially if there are multiple adjustments.
  
  Solution:
  
  Check Configuration: Review the payroll configuration settings for National Insurance in the SAP system. Ensure that all parameters are set correctly according to the latest regulations.
  Validate Employee Data: Verify that all employee records are accurate, including NI numbers, contribution rates, and any historical data related to National Insurance.
  Review Payroll Processing: Look at the payroll run that generated the error. Check for any inconsistencies or unusual entries that could have caused the issue.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on handling this error message. There may be patches or updates available that address known issues.
  Test in a Sandbox Environment: If possible, replicate the issue in a test environment to identify the root cause without affecting live data.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They may have additional insights or solutions based on the specific version of SAP you are using.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide guidance on National Insurance processing.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed. Other users may have encountered the same error and found solutions.
  Legislation Changes: Stay updated on any changes to National Insurance legislation that may impact payroll processing, as these can affect how contributions are calculated and reported.
  
  By following these steps, you should be able to identify and resolve the issue related to the SAP error message 5G767.