How To Fix 5C391 - Evaluation of response message for status query

SAP Error Message - Details

• Message type: E = Error

• Message class: 5C - HR: Messages for Switzerland

• Message number: 391

• Message text: Evaluation of response message for status query

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5C391 - Evaluation of response message for status query ?

  The SAP error message 5C391 ("Evaluation of response message for status query") typically occurs in the context of communication between SAP systems, particularly when dealing with status queries in scenarios such as IDoc processing, RFC calls, or other asynchronous communication methods.
  Cause:
  The error can arise due to several reasons, including:
  
  Network Issues: There may be connectivity problems between the SAP systems involved, leading to incomplete or failed message exchanges.
  Configuration Errors: Incorrect configuration settings in the communication setup (e.g., RFC destinations, logical systems) can lead to this error.
  Message Format Issues: The response message may not conform to the expected format, causing the evaluation process to fail.
  Timeouts: If the response takes too long to arrive, it may lead to a timeout, resulting in this error.
  Authorization Issues: The user or system may not have the necessary authorizations to process the response message.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Network Connectivity: Ensure that there are no network issues between the systems. You can use tools like ping or traceroute to diagnose connectivity problems.
  Review Configuration: Verify the configuration settings for RFC destinations and logical systems. Ensure that they are correctly set up and that the target system is reachable.
  Analyze Message Format: Check the format of the response message. Ensure that it adheres to the expected structure and contains all necessary fields.
  Increase Timeout Settings: If timeouts are suspected, consider increasing the timeout settings for the communication process.
  Check Authorizations: Ensure that the user or system has the necessary authorizations to send and receive messages. Review roles and permissions as needed.
  Monitor Logs: Check the SAP application logs (transaction SLG1) and system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the issue.
  Debugging: If the issue persists, consider debugging the relevant function modules or programs to trace the execution flow and identify where the failure occurs.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SM58 (for monitoring asynchronous RFC calls) or WE02 (for monitoring IDocs) to gather more information about the messages being processed.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the specific modules or components involved in the communication to understand the expected behavior and configurations.
  
  If the issue continues after following these steps, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.