How To Fix 5C389 - Error evaluating response message for status query

SAP Error Message - Details

• Message type: E = Error

• Message class: 5C - HR: Messages for Switzerland

• Message number: 389

• Message text: Error evaluating response message for status query

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5C389 - Error evaluating response message for status query ?

  The SAP error message 5C389, "Error evaluating response message for status query," typically occurs in the context of SAP's communication with external systems or services, such as during the processing of IDocs, BAPIs, or when interfacing with third-party applications. This error indicates that there was an issue in interpreting the response received from an external system or service.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external service, leading to incomplete or corrupted responses.
  Response Format: The response from the external system may not be in the expected format, causing the SAP system to fail in parsing it.
  Timeouts: If the external service takes too long to respond, the SAP system may time out and throw this error.
  Configuration Issues: Incorrect configuration settings in the SAP system or the external service can lead to communication problems.
  Data Issues: The data being sent in the request may not be valid or may not meet the requirements of the external service, leading to an unexpected response.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the SAP system and the external service. You can use tools like ping or traceroute to diagnose connectivity.
  Validate Response Format: Review the expected response format and compare it with the actual response received. Ensure that the external service is returning data in the correct format.
  Increase Timeout Settings: If timeouts are suspected, consider increasing the timeout settings in the SAP system or the external service.
  Review Configuration: Check the configuration settings in both the SAP system and the external service to ensure they are correctly set up for communication.
  Log and Analyze: Enable logging for the communication process to capture detailed information about the request and response. Analyze the logs to identify any discrepancies or errors.
  Test with Sample Data: If possible, test the integration with known good data to see if the issue persists. This can help isolate whether the problem is with specific data being sent.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Use transaction codes like WE02 or WE05 to monitor IDocs and their statuses, which can provide insights into any issues with data exchange.
  Debugging: If you have access to the development environment, consider debugging the relevant function modules or classes to trace the execution flow and identify where the error occurs.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with SAP support or your internal SAP team for further assistance.