How To Fix 56858 - Customer no.: &: account & & is locked for posting

SAP Error Message - Details

• Message type: E = Error

• Message class: 56 - HR TRAVEL: Messages for Trip Costs Dialog

• Message number: 858

• Message text: Customer no.: &: account & & is locked for posting

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 56858 - Customer no.: &: account & & is locked for posting ?

  The SAP error message "56858 Customer no.: &: account & & is locked for posting" indicates that a specific customer account is locked, preventing any further postings or transactions from being processed for that account. This can occur for various reasons, and understanding the cause and solution is essential for resolving the issue.
  Causes:
  
  Manual Locking: The account may have been manually locked by a user or administrator due to various reasons, such as pending issues or discrepancies.
  Credit Limit Exceeded: The customer may have exceeded their credit limit, leading to an automatic lock on the account to prevent further transactions.
  Open Items: There may be open items or unresolved issues associated with the customer account that require attention before postings can be made.
  System Configuration: Certain configurations in the system may lead to accounts being locked under specific conditions, such as during month-end closing processes.
  
  Solutions:
  
  
  Unlock the Account:
  
  Navigate to the customer master data in SAP (Transaction Code: FD02 for changing customer data).
  Check the status of the account and unlock it if it has been manually locked.
  Ensure that the necessary approvals or checks are in place before unlocking.
  
  
  
  Review Credit Management Settings:
  
  If the account is locked due to credit limit issues, review the credit management settings (Transaction Code: FD32 for displaying credit data).
  Adjust the credit limit or resolve any outstanding issues that may have caused the lock.
  
  
  
  Clear Open Items:
  
  Investigate any open items associated with the customer account. Resolve any discrepancies or issues that may be causing the lock.
  Use Transaction Code FBL5N to display open items for the customer and take necessary actions.
  
  
  
  Consult with Finance Team:
  
  If you are unsure about the reason for the lock or how to proceed, consult with your finance or accounting team for guidance.
  They may have insights into specific policies or procedures that need to be followed.
  
  
  
  Check System Configuration:
  
  If the issue persists, it may be necessary to check the system configuration or consult with your SAP Basis or technical team to ensure that there are no underlying issues causing the lock.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  FD02: Change Customer Master Data
  FD32: Display Customer Credit Management Data
  FBL5N: Customer Line Item Display
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to customer account locking.
  Documentation: Review SAP documentation or user manuals for additional context on customer account management and locking mechanisms.
  
  By following these steps, you should be able to identify the cause of the lock and take appropriate action to resolve the issue.