How To Fix 56859 - Customer no.: &: account is marked for deletion

SAP Error Message - Details

• Message type: E = Error

• Message class: 56 - HR TRAVEL: Messages for Trip Costs Dialog

• Message number: 859

• Message text: Customer no.: &: account is marked for deletion

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 56859 - Customer no.: &: account is marked for deletion ?

  The SAP error message "56859 Customer no.: &: account is marked for deletion" indicates that the customer account you are trying to access or process is marked for deletion in the SAP system. This typically means that the account is no longer active and cannot be used for transactions.
  Cause:
  
  Account Marked for Deletion: The customer account has been flagged as "marked for deletion" in the system. This is often done for accounts that are no longer needed or are being phased out.
  Data Maintenance: During data maintenance, an administrator may have marked the account for deletion to prevent further transactions or to clean up the database.
  
  Solution:
  
  Check Account Status: Verify the status of the customer account in the SAP system. You can do this by navigating to the customer master data (transaction code XD03 for display).
  Unmark for Deletion: If the account should not be marked for deletion, you can unmark it. This typically requires access to the customer master data maintenance transaction (transaction code XD02 for change). 
  
  Navigate to the customer account.
  Go to the "Control" tab.
  Remove the deletion flag (the checkbox for "Marked for Deletion").
  Save the changes.
  
  
  Consult with Your SAP Administrator: If you do not have the necessary permissions to change the account status, you may need to consult with your SAP administrator or the person responsible for data maintenance in your organization.
  Review Business Processes: Ensure that the account should indeed be active and that there are no business processes that require it to be marked for deletion.
  
  Related Information:
  
  Transaction Codes:
  
  XD03: Display Customer Master Data
  XD02: Change Customer Master Data
  
  
  User Roles and Permissions: Ensure that you have the appropriate roles and permissions to make changes to customer master data.
  Documentation: Refer to SAP documentation or your organization's internal guidelines for managing customer accounts and understanding the implications of marking accounts for deletion.
  
  Best Practices:
  
  Regularly review customer accounts to ensure that they are up-to-date and that any accounts marked for deletion are properly managed.
  Implement a process for handling customer accounts that are no longer active to maintain data integrity in the system.
  
  If you continue to experience issues or if the account should not be marked for deletion based on your business processes, further investigation may be required to understand the underlying reasons for the account's status.