How To Fix 56104 - The amount of the credit card document can not be raised.

SAP Error Message - Details

• Message type: E = Error

• Message class: 56 - HR TRAVEL: Messages for Trip Costs Dialog

• Message number: 104

• Message text: The amount of the credit card document can not be raised.

What causes this issue?

You tried to raise the amount of a credit card document higher than the
original document amount.
If the original document amount was not reconstructible, the last
existing amount was applied for comparison.
As a result, the recontructed (see above) document amount was restored
amounting to &V1& &v2&. This is also the maximum possible amount for
this document.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 56104 - The amount of the credit card document can not be raised. ?

  The SAP error message 56104, which states "The amount of the credit card document cannot be raised," typically occurs in the context of financial transactions involving credit card processing. This error indicates that there is an issue with the amount being processed for a credit card transaction, which cannot exceed certain limits or conditions set within the system.
  Causes:
  
  Amount Exceeds Limit: The amount being charged to the credit card exceeds the allowed limit set in the system or by the credit card provider.
  Incorrect Configuration: There may be configuration issues in the payment processing settings, such as limits on credit card transactions.
  Credit Card Type Restrictions: Certain credit card types may have specific restrictions or limits that are being violated.
  Transaction Type: The type of transaction being processed (e.g., authorization vs. capture) may not allow for the amount being entered.
  Currency Issues: If there are currency conversion issues or mismatches, this could also lead to the error.
  
  Solutions:
  
  Check Transaction Amount: Verify that the amount being charged is within the acceptable limits for the credit card and the system configuration.
  Review Configuration Settings: Check the configuration settings in SAP for credit card processing. Ensure that the limits and rules are set correctly.
  Consult Credit Card Provider: If the issue persists, consult with the credit card provider to ensure there are no restrictions or issues on their end.
  Adjust Transaction Type: Ensure that the transaction type being processed is appropriate for the amount being charged.
  Currency Settings: Verify that the currency settings are correct and that there are no discrepancies in currency conversion.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its documentation and may have specific notes addressing this error.
  Transaction Logs: Review transaction logs for additional details that may provide insight into why the error is occurring.
  User Permissions: Ensure that the user processing the transaction has the necessary permissions to perform credit card transactions.
  Testing: If possible, conduct tests with different amounts or credit card types to isolate the issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to SAP support or consult with a technical expert familiar with your specific SAP configuration.