How To Fix 56087 - Error when reading personnel control record: Communication error

SAP Error Message - Details

• Message type: E = Error

• Message class: 56 - HR TRAVEL: Messages for Trip Costs Dialog

• Message number: 087

• Message text: Error when reading personnel control record: Communication error

What causes this issue?

You use the ALE scenario 'Distribution of Travel Accounting results in
a separate payroll accounting system'.
The control record for payroll accounting could not be read in your
separate payroll accounting system because a communication error has
occurred.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please contact your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 56087 - Error when reading personnel control record: Communication error ?

  The SAP error message 56087, which states "Error when reading personnel control record: Communication error," typically occurs in the context of personnel administration and can be related to issues with data retrieval from the database or communication problems between the SAP system and the database.
  Causes:
  
  Database Connectivity Issues: There may be a problem with the connection between the SAP application server and the database server.
  Network Problems: Network issues can lead to communication errors, especially if the SAP system is distributed across different servers.
  Lock Entries: If there are lock entries on the personnel control records, it may prevent the system from reading the data.
  Data Corruption: Corruption in the database or in the personnel control records can lead to read errors.
  Authorization Issues: The user may not have the necessary authorizations to access the personnel control records.
  
  Solutions:
  
  Check Database Connection: Verify that the database is up and running and that the SAP application server can connect to it without issues.
  Network Diagnostics: Use network diagnostic tools to check for any connectivity issues between the SAP application server and the database server.
  Review Lock Entries: Use transaction codes like SM12 to check for any lock entries on the personnel control records and resolve them if necessary.
  Data Consistency Check: Run consistency checks on the database to identify and fix any corruption issues. This can be done using transaction codes like SE14 or DB02.
  Authorization Check: Ensure that the user has the necessary authorizations to access the personnel control records. This can be checked in transaction SU53 or by reviewing the user's roles and authorizations.
  System Logs: Check the system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (for lock entries), SM21 (for system logs), and SU53 (for authorization checks).
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches and updates.
  System Monitoring: Implement regular monitoring of the SAP system and database to proactively identify and resolve issues before they lead to errors.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or consult SAP support for further assistance.