How To Fix 56086 - Error when reading personnel control record: System not available

SAP Error Message - Details

• Message type: E = Error

• Message class: 56 - HR TRAVEL: Messages for Trip Costs Dialog

• Message number: 086

• Message text: Error when reading personnel control record: System not available

What causes this issue?

You use the ALE scenario 'Distribution of Travel Accounting results in
a separate payroll accounting system'.
The control record for payroll accounting could not be read in your
separate payroll accounting system because the system is momentarily
not available.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please contact your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 56086 - Error when reading personnel control record: System not available ?

  The SAP error message 56086, which states "Error when reading personnel control record: System not available," typically occurs when there is an issue accessing the personnel control record (PCR) for an employee in the SAP system. This can happen for various reasons, including system configuration issues, database problems, or temporary unavailability of the SAP system.
  Causes:
  
  System Downtime: The SAP system may be temporarily unavailable due to maintenance or technical issues.
  Database Issues: There may be problems with the database that stores the personnel control records.
  Authorization Issues: The user may not have the necessary authorizations to access the personnel control record.
  Configuration Errors: There could be configuration issues in the HR module or related components.
  Data Corruption: The personnel control record data may be corrupted or missing.
  
  Solutions:
  
  Check System Status: Verify if the SAP system is up and running. You can check with your system administrator or IT support team.
  Database Health Check: Ensure that the database is functioning correctly. This may involve checking logs or running diagnostic tools.
  User Authorizations: Confirm that the user has the necessary authorizations to access the personnel control records. This may require checking roles and permissions in the SAP system.
  Review Configuration: Check the configuration settings in the HR module to ensure everything is set up correctly.
  Data Integrity Check: Run data integrity checks to identify and resolve any corruption in the personnel control records.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to check the personnel control records.
  SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  System Logs: Check the system logs (transaction SM21) for any related error messages that could provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the error message 56086 in SAP.