How To Fix >4358 - Payment card details changed, e-mail will be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: >4 - SAP File Transfer Protocol

• Message number: 358

• Message text: Payment card details changed, e-mail will be sent

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >4358 - Payment card details changed, e-mail will be sent ?

  The SAP error message "4358 Payment card details changed, e-mail will be sent" typically indicates that there has been a change in the payment card details associated with a transaction or customer account. This message is often related to the payment processing functionality within SAP, particularly in modules that handle financial transactions, such as SAP S/4HANA or SAP ERP.
  Cause:
  
  Change in Payment Card Information: The most common cause of this error is that the payment card details (such as card number, expiration date, or cardholder name) have been updated or modified in the system.
  Security Protocols: The system is designed to notify relevant parties (e.g., the customer or finance team) whenever sensitive information like payment card details is changed to ensure security and compliance.
  Integration with Payment Processors: If your SAP system is integrated with external payment processors, any changes made in the payment card details may trigger this message.
  
  Solution:
  
  Verify Changes: Check the payment card details that were changed. Ensure that the new information is accurate and complete.
  Review Notifications: Look for any emails or notifications sent out as a result of this change. This may provide additional context or instructions.
  Audit Trail: Review the audit trail or logs in SAP to see who made the changes and when. This can help identify if the change was authorized.
  User Training: Ensure that users handling payment card information are trained on the proper procedures for updating this information to minimize errors.
  Contact Support: If the issue persists or if you believe it is an error, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context.
  Payment Card Compliance: Ensure that your organization is compliant with PCI DSS (Payment Card Industry Data Security Standard) regulations when handling payment card information.
  System Configuration: Review the configuration settings in your SAP system related to payment processing and notifications to ensure they align with your business requirements.
  
  By addressing the cause of the error and following the suggested solutions, you should be able to resolve the issue effectively.