How To Fix >4359 - Payment card details deleted, e-mail will be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: >4 - SAP File Transfer Protocol

• Message number: 359

• Message text: Payment card details deleted, e-mail will be sent

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >4359 - Payment card details deleted, e-mail will be sent ?

  The SAP error message "4359 Payment card details deleted, e-mail will be sent" typically occurs in the context of payment processing, particularly when dealing with credit card transactions in SAP systems. This message indicates that the payment card details associated with a transaction have been deleted, and as a result, an email notification will be sent to inform the relevant parties about this action.
  Cause:
  
  
  Data Deletion: The payment card details may have been deleted due to various reasons, such as:
  
  Manual deletion by a user.
  Automatic deletion due to data retention policies.
  A system process that removes sensitive information after a transaction is completed.
  
  
  
  Security Policies: The system may be configured to delete sensitive payment information after a certain period or after the transaction is processed to comply with security standards (e.g., PCI DSS).
  
  
  Transaction Errors: If there was an error in processing a transaction, the system might delete the payment card details to prevent unauthorized use.
  
  
  Solution:
  
  
  Check Configuration: Review the configuration settings related to payment card processing in your SAP system. Ensure that the settings align with your organization's policies regarding data retention and security.
  
  
  Review User Actions: Investigate whether any users have manually deleted the payment card details. Check user logs or audit trails if available.
  
  
  Email Notifications: Ensure that the email notification system is functioning correctly. Verify that the intended recipients are receiving the notifications as expected.
  
  
  Data Recovery: If the deletion was unintentional and the payment card details are needed, check if there is a backup or a way to recover the deleted information, keeping in mind compliance with data protection regulations.
  
  
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on handling this error message and understanding the implications of payment card data deletion.
  
  
  Related Information:
  
  PCI Compliance: Understand the implications of handling payment card information and ensure that your organization complies with PCI DSS (Payment Card Industry Data Security Standard) requirements.
  SAP Notes: Check SAP Notes for any known issues or updates related to payment processing and error message 4359.
  User Training: Provide training to users on the importance of handling payment card information securely and the procedures for managing such data within the SAP system.
  
  If the issue persists or if you need further assistance, consider reaching out to your SAP support team or consulting with an SAP expert.