How To Fix 3N067 - CSR response error for &1. Response code = &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: 3N - HR: Messages for Swedish Payroll

• Message number: 067

• Message text: CSR response error for &1. Response code = &2.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 3N067 - CSR response error for &1. Response code = &2. ?

  The SAP error message 3N067 CSR response error for &1. Response code = &2. typically relates to issues encountered during the processing of a CSR (Customer Service Request) in the SAP system. This error can occur in various contexts, such as during the execution of a transaction or when interfacing with external systems.
  Cause:
  The error message indicates that there was a problem with the response received from a CSR processing request. The placeholders &1 and &2 represent specific details about the CSR and the response code, respectively. Common causes for this error include:
  
  Invalid Response Code: The response code received from the external system or service is not recognized or is invalid.
  Communication Issues: There may be network issues or problems with the connection to the external service that processes the CSR.
  Configuration Errors: Incorrect configuration settings in the SAP system or the external service can lead to this error.
  Data Issues: The data sent in the CSR request may be incomplete or incorrect, leading to an unexpected response.
  
  Solution:
  To resolve the 3N067 CSR response error, you can follow these steps:
  
  
  Check Response Code: Analyze the response code (&2) to understand what it signifies. Refer to the documentation or support resources for the specific external service to interpret the response code.
  
  
  Review Configuration: Ensure that the configuration settings for the CSR processing in SAP and the external service are correct. This includes checking endpoint URLs, authentication credentials, and any required parameters.
  
  
  Network Connectivity: Verify that there are no network issues preventing communication between SAP and the external service. You can use tools like ping or traceroute to check connectivity.
  
  
  Data Validation: Review the data being sent in the CSR request to ensure it is complete and formatted correctly. Look for any missing or incorrect fields.
  
  
  Logs and Traces: Check the SAP application logs (transaction SLG1) and any relevant traces to gather more information about the error. This can provide insights into what went wrong during the CSR processing.
  
  
  Consult Documentation: Refer to SAP notes or documentation related to the specific CSR processing you are using. There may be known issues or patches available.
  
  
  Contact Support: If the issue persists after performing the above checks, consider reaching out to SAP support or the support team for the external service for further assistance.
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to CSR processing, such as CRM_ORDER, CRM_SERVICE, or others relevant to your implementation.
  Community Forums: Check SAP Community forums or other user groups for discussions related to the 3N067 error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to diagnose and resolve the CSR response error in your SAP system.