How To Fix 3N068 - CSR response for &1 has an unknown value for &2 &3

SAP Error Message - Details

• Message type: E = Error

• Message class: 3N - HR: Messages for Swedish Payroll

• Message number: 068

• Message text: CSR response for &1 has an unknown value for &2 &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 3N068 - CSR response for &1 has an unknown value for &2 &3 ?

  The SAP error message 3N068 indicates that there is an issue with the CSR (Customer Service Request) response for a specific field in the system. The message typically states that the CSR response for a particular object (denoted by &1) has an unknown value for a specific field (denoted by &2 and &3). 
  Cause:
  
  Invalid Data: The most common cause of this error is that the CSR response contains a value that is not recognized or valid for the specified field. This could be due to incorrect data entry or a mismatch between the expected values and the values being processed.
  Configuration Issues: There may be configuration settings in the SAP system that do not align with the values being sent in the CSR response.
  Custom Development: If there are custom developments or enhancements in the system, they may not be handling certain values correctly, leading to this error.
  Data Migration Issues: If data has been migrated from another system, there may be inconsistencies or missing values that are causing this error.
  
  Solution:
  
  Check the CSR Response: Review the CSR response data to identify the specific value that is causing the issue. Ensure that the value is valid and recognized by the system.
  Validate Configuration: Check the configuration settings related to the CSR and the specific fields involved. Ensure that all necessary values are defined and correctly configured in the system.
  Review Custom Code: If there are any custom developments, review the code to ensure that it correctly handles all possible values for the fields in question.
  Data Correction: If the issue is due to incorrect data entry, correct the data in the system. This may involve updating the CSR response or the related master data.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional context or solutions for this error message.
  Transaction Codes: Familiarize yourself with transaction codes related to CSR processing, such as CRM_ORDER, CRM_SERVICE, or others that may be relevant to your specific implementation.
  Testing: After making changes, conduct thorough testing to ensure that the issue is resolved and that the CSR responses are processed correctly without further errors.
  
  By following these steps, you should be able to identify and resolve the cause of the SAP error message 3N068.