How To Fix 3G391 - Customer search took place locally

SAP Error Message - Details

• Message type: E = Error

• Message class: 3G - Payroll: International

• Message number: 391

• Message text: Customer search took place locally

What causes this issue?

You are working in an integrated system. This means that Human
Resources and Accounting run in the same system. For this reason, the
function module 'BAPI_DEBTOR_FIND' has been started locally.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 3G391 - Customer search took place locally ?

  The SAP error message 3G391 indicates that a customer search was performed locally, which means that the system could not find the customer in the central database or the relevant data source. This can happen in scenarios where the system is set up to use a central customer master data repository, but the search is being conducted locally instead.
  Causes:
  
  Data Synchronization Issues: The central customer master data may not be synchronized with the local system, leading to discrepancies.
  Configuration Settings: The system may be configured to search locally instead of using the central database.
  Network Issues: Connectivity problems between the local system and the central database can prevent access to the required customer data.
  Customer Not Created: The customer may not exist in the central database, leading to a local search.
  
  Solutions:
  
  Check Customer Existence: Verify if the customer exists in the central database. If not, create the customer in the central system.
  Data Synchronization: Ensure that the data synchronization processes are running correctly. Check for any errors in the data transfer jobs.
  Configuration Review: Review the configuration settings in the SAP system to ensure that it is set up to search the central database. This may involve checking the settings in transaction codes like SPRO for customer master data.
  Network Connectivity: Check the network connection between the local system and the central database. Ensure that there are no firewall or connectivity issues.
  Consult Documentation: Refer to SAP documentation or support notes related to customer master data management for specific guidance on resolving this issue.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer) to manage customer data.
  SAP Notes: Check SAP Notes for any known issues or patches related to customer master data and the specific error message.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps you have taken to resolve it.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.