How To Fix 3G392 - Customer search took place in logical system &1

SAP Error Message - Details

• Message type: E = Error

• Message class: 3G - Payroll: International

• Message number: 392

• Message text: Customer search took place in logical system &1

What causes this issue?

You are working in a distributed system. This means that Human
Resources and Accounting run in different systems. As a result, the
function module 'BAPI_DEBTOR_FIND' has been started in the logical
system &V1&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 3G392 - Customer search took place in logical system &1 ?

  The SAP error message 3G392 indicates that a customer search was attempted in a logical system that is not configured for customer data. This typically occurs in scenarios where a system is trying to access customer information but is unable to find it in the specified logical system.
  Cause:
  
  Logical System Configuration: The logical system specified in the error message is not set up to handle customer data. This could be due to incorrect configuration or the logical system not being assigned to the appropriate client.
  Data Distribution: In a distributed system landscape, the logical system may not have the necessary customer data replicated or distributed to it.
  Master Data Synchronization: There may be issues with the synchronization of master data between systems, leading to the absence of customer records in the specified logical system.
  
  Solution:
  
  
  Check Logical System Configuration:
  
  Go to transaction BD54 to check the configuration of logical systems.
  Ensure that the logical system mentioned in the error message is correctly set up and assigned to the appropriate client.
  
  
  
  Verify Customer Data:
  
  Use transaction SE16 or SE11 to check the customer master data in the relevant tables (e.g., KNA1 for general data).
  Ensure that the customer data exists in the logical system you are trying to access.
  
  
  
  Data Distribution Setup:
  
  If you are working in a distributed environment, ensure that the necessary data distribution settings are in place. This can be checked in transaction BD64 (for distribution model) and BD10 (for sending customer data).
  
  
  
  Replication of Master Data:
  
  If the customer data needs to be replicated from another system, ensure that the replication process is functioning correctly. You may need to use transaction BD12 to trigger the replication of customer data.
  
  
  
  Check for Errors in IDoc Processing:
  
  If the customer data is being transferred via IDocs, check for any errors in IDoc processing using transaction WE02 or WE05.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  BD54: Maintain Logical System
  SE16/SE11: Data Browser/Table Display
  BD64: Maintain Distribution Model
  BD10/BD12: Send/Receive Master Data
  WE02/WE05: IDoc Monitoring
  
  
  
  Documentation: Review SAP documentation related to customer master data management and logical system configuration for more detailed guidance.
  
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation.