How To Fix 3F614 - Please check the survey type which has been assigned.

SAP Error Message - Details

• Message type: E = Error

• Message class: 3F - Compensation Management

• Message number: 614

• Message text: Please check the survey type which has been assigned.

What causes this issue?

You assigned a survey provider to a survey type from infotype 1051
(Survey Data) in table T771SS_SURVEY. This infotype 1051 survey type
could not be found. Please check your entries.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 3F614 - Please check the survey type which has been assigned. ?

  The SAP error message 3F614 ("Please check the survey type which has been assigned") typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Survey Management. This error indicates that there is an issue with the survey type that has been assigned to a particular process or object, such as a campaign, activity, or customer interaction.
  Causes:
  
  Incorrect Survey Type Assignment: The survey type assigned to the object may not be valid or may not exist in the system.
  Configuration Issues: There may be configuration issues in the survey management settings, such as missing or incorrectly set parameters.
  Authorization Issues: The user may not have the necessary authorizations to access or use the assigned survey type.
  Inactive Survey Type: The survey type may be inactive or not properly set up in the system.
  
  Solutions:
  
  
  Check Survey Type Assignment:
  
  Navigate to the relevant object (e.g., campaign, activity) and verify the survey type assigned.
  Ensure that the survey type is correctly assigned and is valid.
  
  
  
  Review Survey Type Configuration:
  
  Go to the survey management configuration settings in SAP.
  Check if the survey type is properly configured and active.
  Ensure that all required fields and settings are correctly filled out.
  
  
  
  Verify User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access the survey type.
  If needed, consult with your SAP security team to adjust the authorizations.
  
  
  
  Activate or Create Survey Type:
  
  If the survey type is inactive, activate it in the system.
  If the survey type does not exist, you may need to create a new survey type and assign it accordingly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on survey types and their configuration.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER for CRM order management or CRMD_ORDERADM_H for accessing order administration.
  Customization: Customizing survey types can be done through the SPRO transaction (SAP Project Reference Object).
  Testing: After making changes, perform tests to ensure that the survey type works as expected in the relevant processes.
  
  By following these steps, you should be able to identify and resolve the issue related to the SAP error message 3F614.