How To Fix 3F613 - Assign a survey type to the survey providers.

SAP Error Message - Details

• Message type: E = Error

• Message class: 3F - Compensation Management

• Message number: 613

• Message text: Assign a survey type to the survey providers.

What causes this issue?

So that you can read the external job number for the survey provider
you have selected, it must be assigned to a survey type from infotype
1051(Survey Data) ben?tigt. This entry must be made in table
T71SS_SURVEY.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 3F613 - Assign a survey type to the survey providers. ?

  The SAP error message 3F613 ("Assign a survey type to the survey providers") typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Marketing when there is an issue with the configuration of survey types and their association with survey providers.
  Cause:
  This error usually arises when:
  
  A survey provider has been defined in the system, but it has not been assigned a survey type.
  The configuration settings for surveys are incomplete or incorrect.
  There may be missing entries in the customizing settings related to surveys.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Access Customizing Settings:
  
  Go to the SAP Easy Access screen and enter transaction code SPRO.
  Navigate to the following path: 
  Customer Relationship Management -> Marketing -> Surveys -> Define Survey Types
  
  
  
  
  Define Survey Types:
  
  Ensure that you have defined the necessary survey types in the system. If not, create the required survey types.
  
  
  
  Assign Survey Types to Survey Providers:
  
  After defining the survey types, navigate to:
  Customer Relationship Management -> Marketing -> Surveys -> Assign Survey Types to Survey Providers
  
  Here, you can assign the defined survey types to the relevant survey providers.
  
  
  
  Check for Missing Entries:
  
  Ensure that all necessary entries are made and that there are no missing configurations that could lead to this error.
  
  
  
  Testing:
  
  After making the necessary assignments, test the functionality again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal or the specific documentation for your version of SAP CRM or Marketing for detailed instructions on survey configuration.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may be useful for managing surveys.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By ensuring that survey types are correctly assigned to survey providers, you should be able to resolve the error message 3F613 effectively.