How To Fix 3F612 - There are no survey providers in the system.

SAP Error Message - Details

• Message type: E = Error

• Message class: 3F - Compensation Management

• Message number: 612

• Message text: There are no survey providers in the system.

What causes this issue?

There are no entries in the table containing permitted survey providers
(T71SS_HEAD).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 3F612 - There are no survey providers in the system. ?

  The SAP error message 3F612 ("There are no survey providers in the system") typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Business Suite when the system is trying to access survey-related functionalities, but it cannot find any configured survey providers.
  Cause:
  
  No Survey Providers Configured: The most common cause of this error is that there are no survey providers set up in the system. Survey providers are necessary for the system to know where to send or retrieve survey data.
  Configuration Issues: There may be issues with the configuration of the survey provider settings, or the provider may not be active.
  Authorization Issues: The user may not have the necessary authorizations to access the survey provider data.
  
  Solution:
  
  
  Check Survey Provider Configuration:
  
  Go to the transaction code SPRO (SAP Project Reference Object).
  Navigate to the relevant configuration path for survey providers, which is usually found under CRM or Marketing settings.
  Ensure that at least one survey provider is configured and active.
  
  
  
  Create a Survey Provider:
  
  If no survey providers exist, you will need to create one. This typically involves defining the provider's details, such as the name, type, and any necessary parameters.
  Follow the steps in the configuration guide to set up a new survey provider.
  
  
  
  Check Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access survey functionalities. This may involve checking roles and profiles assigned to the user.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for detailed steps on configuring survey providers.
  SAP Notes: Check for any relevant SAP Notes that might address specific issues or provide additional guidance related to survey providers.
  Community Forums: Consider visiting SAP Community forums or other user groups where similar issues may have been discussed.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis or CRM functional team for further investigation.