How To Fix >2373 - Specify reason for the promise to pay

SAP Error Message - Details

• Message type: E = Error

• Message class: >2 -

• Message number: 373

• Message text: Specify reason for the promise to pay

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >2373 - Specify reason for the promise to pay ?

  The SAP error message 2373: "Specify reason for the promise to pay" typically occurs in the context of accounts receivable or collections management when a user attempts to record a promise to pay without providing a necessary reason or justification for that promise. This is often part of the credit management or collections process where tracking the reasons for payment promises is important for financial reporting and customer relationship management.
  Cause:
  The error is triggered when:
  
  A user tries to enter a promise to pay in the system without filling in the required field that specifies the reason for the promise.
  The configuration in the SAP system mandates that a reason must be provided for tracking and reporting purposes.
  
  Solution:
  To resolve this error, follow these steps:
  
  
  Identify the Field: When you encounter the error, look for the field labeled "Reason for Promise to Pay" or similar in the transaction screen you are using.
  
  
  Enter a Reason: Provide a valid reason for the promise to pay. This could be a predefined reason code or a free-text entry, depending on your organization's configuration.
  
  
  Check Configuration: If you are unsure about what reasons are acceptable, consult with your SAP administrator or the person responsible for the configuration of the accounts receivable module. They can provide you with a list of valid reason codes.
  
  
  Review Documentation: If you have access to internal documentation or user manuals, refer to them for guidance on how to properly enter a promise to pay.
  
  
  Test the Entry: After entering the reason, try to save or process the transaction again to see if the error persists.
  
  
  Related Information:
  
  Transaction Codes: The error may occur in various transaction codes related to accounts receivable, such as F-28 (Post Incoming Payments) or F-32 (Clear Customer).
  User Roles: Ensure that you have the appropriate permissions to enter promises to pay in the system.
  Training: If this is a recurring issue, consider additional training for users on how to properly enter promises to pay and the importance of providing reasons.
  SAP Notes: Check SAP Notes or the SAP Support Portal for any updates or patches related to this error message, as there may be specific fixes or enhancements available.
  
  If the problem persists after following these steps, it may be beneficial to reach out to your SAP support team for further assistance.