How To Fix 01831 - Internal error: A record is missing for user &1 in table USREXTIDB

SAP Error Message - Details

• Message type: E = Error

• Message class: 01 -

• Message number: 831

• Message text: Internal error: A record is missing for user &1 in table USREXTIDB

What causes this issue?

At least one external ID has been maintained for user &1. This external
ID is divided between two database tables (USREXTID and USREXTIDH).
verteilt. A record in table USREXTID is missing the corresponding
required record in table USREXTIDH.
This is a database inconsistency that should not normally occur.

System Response

Abbruch.

How to fix this error?

Report the error to SAP.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 01831 - Internal error: A record is missing for user &1 in table USREXTIDB ?

  The SAP error message "01831 Internal error: A record is missing for user &1 in table USREXTIDB" typically indicates that there is a missing entry for a user in the USREXTIDB table, which is used to store external user IDs and related information. This error can occur in various scenarios, such as during user authentication, authorization checks, or when accessing certain functionalities that require user-specific data.
  Cause:
  
  Missing User Record: The primary cause of this error is that the user specified in the error message does not have a corresponding record in the USREXTIDB table.
  Data Corruption: There may be data corruption or inconsistencies in the database that prevent the system from retrieving the necessary user information.
  User Deletion: The user might have been deleted or not properly created in the system.
  Authorization Issues: There could be issues related to user authorizations that prevent the system from accessing the required data.
  
  Solution:
  
  Check User Existence: Verify if the user exists in the system. You can do this by using transaction code SU01 to check the user details.
  Check USREXTIDB Table: Use transaction code SE16 or SE11 to view the USREXTIDB table and check if there is an entry for the user in question. If the entry is missing, you may need to create it.
  Recreate User: If the user is missing or has been deleted, you may need to recreate the user in the system.
  Data Consistency Check: Perform a consistency check on the database to identify and resolve any data corruption issues.
  Authorization Check: Ensure that the user has the necessary authorizations to access the required functionalities.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance, especially if this is a production environment.
  
  Related Information:
  
  Transaction Codes: 
  
  SU01 - User Maintenance
  SE16 - Data Browser
  SE11 - Data Dictionary
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  System Logs: Review system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.