How To Fix 01833 - Internal error when saving an external ID for user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: 01 -

• Message number: 833

• Message text: Internal error when saving an external ID for user &1

What causes this issue?

The system detected an error when saving an external ID for user &V1&
(key already exists in the DB table).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

This error should not occur. It is probably due to a programming error.
Report the error to SAP.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 01833 - Internal error when saving an external ID for user &1 ?

  The SAP error message "01833 Internal error when saving an external ID for user &1" typically indicates an issue related to the handling of external IDs for users in the SAP system. This error can arise due to various reasons, including data inconsistencies, configuration issues, or problems with the underlying database.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies in the user data or external ID data that are causing the system to fail when trying to save the information.
  Database Issues: There could be issues with the database, such as locks, corruption, or other integrity problems that prevent the saving of the external ID.
  Authorization Issues: The user may not have the necessary authorizations to perform the action, leading to an internal error.
  Configuration Errors: Incorrect configuration settings in the user management or identity management modules could lead to this error.
  System Bugs: There may be bugs in the SAP system or specific patches that need to be applied.
  
  Solutions:
  
  Check User Data: Verify the user data and external ID being saved. Ensure that there are no inconsistencies or invalid characters.
  Review Authorizations: Ensure that the user has the necessary authorizations to save external IDs. Check the roles and permissions assigned to the user.
  Database Check: Perform a database check to ensure there are no locks or corruption issues. You may need to consult with your database administrator.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error. Applying the latest patches may resolve the issue.
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the error occurs. This may require assistance from a developer or SAP Basis team.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the user ID and any relevant logs.
  
  Related Information:
  
  Transaction Codes: You may want to check user-related transaction codes such as SU01 (User Maintenance) or SU10 (Mass User Maintenance) to see if the error occurs in these transactions.
  Logs: Review system logs (SM21) and application logs (SLG1) for any additional error messages or warnings that could provide more context about the issue.
  User Management: Familiarize yourself with the user management and identity management configurations in your SAP system, as these can impact how external IDs are handled.
  
  By following these steps, you should be able to diagnose and potentially resolve the error message "01833 Internal error when saving an external ID for user &1."