How To Fix 00972 - DB error: SQL error during logon to the database

SAP Error Message - Details

• Message type: E = Error

• Message class: 00 -

• Message number: 972

• Message text: DB error: SQL error during logon to the database

What causes this issue?

Self-explanatory

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 00972 - DB error: SQL error during logon to the database ?

  The SAP error message "00972 DB error: SQL error during logon to the database" typically indicates that there is an issue with the database connection when trying to log on to the SAP system. This error can arise from various causes, and here are some common reasons, potential solutions, and related information:
  Causes:
  
  Incorrect Database Credentials: The username or password used to connect to the database may be incorrect.
  Database Service Not Running: The database service may not be running or may have crashed.
  Network Issues: There may be network connectivity issues between the SAP application server and the database server.
  Database Configuration Issues: Configuration settings in the SAP system or the database may be incorrect.
  Database Instance Not Available: The specific database instance you are trying to connect to may not be available.
  Expired User Account: The database user account may have expired or been locked.
  Database Driver Issues: There may be issues with the database drivers or libraries used by SAP to connect to the database.
  
  Solutions:
  
  Verify Credentials: Check the username and password used for the database connection. Ensure they are correct and have not changed.
  Check Database Status: Ensure that the database service is running. You can do this by logging into the database server and checking the service status.
  Test Network Connectivity: Use tools like ping or telnet to check if the SAP application server can reach the database server.
  Review Configuration: Check the SAP system configuration (e.g., instance profile, database connection settings) to ensure they are correct.
  Check Database Instance: Ensure that the database instance you are trying to connect to is up and running.
  User Account Status: Check the status of the database user account to ensure it is not locked or expired.
  Update Drivers: Ensure that the database drivers and libraries are up to date and compatible with the version of SAP you are using.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to your version of SAP and the database you are using.
  Database Logs: Review the database logs for any additional error messages that may provide more context about the issue.
  SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with detailed logs and error messages.
  
  Conclusion:
  Resolving the "00972 DB error: SQL error during logon to the database" error typically involves checking the database connection settings, verifying credentials, and ensuring that both the SAP and database services are operational. By systematically addressing each potential cause, you can identify and resolve the underlying issue.