How to use ON4C - IS-H: Activation of Case Categories

SAP Transaction Code - Details

• Transaction Code: ON4C

  Description: IS-H: Activation of Case Categories

  Release: ECC 6 only

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Smart SAP Assistant

• SAP Tcode: ON4C - IS-H: Activation of Case Categories

  
  Overview:
  The SAP transaction code ON4C is used to activate case categories in the IS-H module. This code is used to define the categories of cases that can be created in the system. It also allows users to assign different levels of access to each category. 
  
  Functionality: 
  The ON4C transaction code allows users to create and manage case categories in the IS-H module. It enables users to define the types of cases that can be created in the system, as well as assign different levels of access to each category. This code also allows users to set up rules for how cases should be handled, such as who should be notified when a case is created or updated. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code ON4C into the command field. 
  2. Select the “Create” button to create a new case category. 
  3. Enter a name and description for the new category. 
  4. Assign different levels of access to each category by selecting the “Access” tab and selecting the appropriate user groups or roles. 
  5. Select the “Rules” tab to set up rules for how cases should be handled, such as who should be notified when a case is created or updated. 
  6. Select “Save” to save your changes and activate the new case category. 
  
  Other Recommendations: 
  It is important to ensure that all users have appropriate access levels assigned to each case category in order to ensure that only authorized personnel can view and edit cases within that category. Additionally, it is important to regularly review and update case categories and their associated rules in order to ensure that they are up-to-date with current business needs and processes.