How to use ON4A - IS-H: Case categories

SAP Transaction Code - Details

• Transaction Code: ON4A

  Description: IS-H: Case categories

  Release: ECC 6 only

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Smart SAP Assistant

• SAP Tcode: ON4A - IS-H: Case categories

  
  Overview:
  The SAP transaction code ON4A is used to maintain case categories in the IS-H module. It is used to define the different types of cases that can be created in the system. This code is used to create, change, and delete case categories. 
  
  Functionality: 
  The ON4A transaction code allows users to define the different types of cases that can be created in the system. This includes defining the category name, description, and other relevant information. The code also allows users to assign a priority level to each category, which will determine how quickly the case is handled. Additionally, users can assign a default user group to each category, which will determine who will be responsible for handling the case. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code ON4A into the command field. 
  2. Select “Create” from the menu bar. 
  3. Enter a name and description for the new case category. 
  4. Assign a priority level and default user group to the category. 
  5. Select “Save” to save your changes. 
  6. Select “Back” to return to the main screen. 
  
  Other Recommendations: 
  It is important to ensure that all case categories are properly maintained in order for cases to be handled efficiently and effectively. It is also important to ensure that all users have access to the correct user groups so that they can handle cases appropriately. Additionally, it is important to regularly review and update case categories as needed in order to keep up with changing business needs and processes.