How to use ISCC - Define Symptom Categories

SAP Transaction Code - Details

• Transaction Code: ISCC

  Description: Define Symptom Categories

  Release: S/4HANA and ECC 6

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CSKN

    Package Description: Customer Service Knowledge Base Development

    Parent Package: APPL

  • Module/Component: CS-CM-KB

    Description: Knowledge Base

Smart SAP Assistant

• SAP Tcode: ISCC - Define Symptom Categories

  
  Overview:
  The SAP transaction code ISCC is used to define symptom categories in the SAP system. It is used to create, change, and delete symptom categories. This transaction code is part of the SAP Solution Manager component and is available within the SAP ERP system. 
  
  Functionality: 
  The ISCC transaction code allows users to define symptom categories in the SAP system. This includes creating new symptom categories, changing existing ones, and deleting them. The symptom categories are used to classify incidents and problems in the SAP system. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code ISCC in the command field of the SAP system. 
  2. Select “Create” to create a new symptom category or “Change” to modify an existing one. 
  3. Enter the name of the symptom category and a description of it. 
  4. Select “Save” to save your changes or “Cancel” to discard them. 
  5. To delete a symptom category, select “Delete” and enter the name of the category you want to delete. 
  6. Select “Yes” to confirm your deletion or “No” to cancel it. 
  
  Other Recommendations: 
  It is important to note that only users with authorization can use this transaction code. Additionally, it is recommended that users familiarize themselves with the different types of symptom categories available in the SAP system before using this transaction code.