How to use ISCA - Define Symptom Type

SAP Transaction Code - Details

• Transaction Code: ISCA

  Description: Define Symptom Type

  Release: S/4HANA and ECC 6

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CSKN

    Package Description: Customer Service Knowledge Base Development

    Parent Package: APPL

  • Module/Component: CS-CM-KB

    Description: Knowledge Base

Smart SAP Assistant

• SAP Tcode: ISCA - Define Symptom Type

  
  Overview:
  The SAP transaction code ISCA is used to define symptom types in the SAP system. It is used to create, change, and display symptom types. This transaction code is part of the SAP Service Management module. 
  
  Functionality: 
  The ISCA transaction code allows users to define symptom types in the SAP system. This includes creating new symptom types, changing existing symptom types, and displaying existing symptom types. The symptom type is used to classify service requests and incidents in the SAP system. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code ISCA in the command field. 
  2. Select “Create” to create a new symptom type or “Change” to change an existing symptom type. 
  3. Enter the required information for the new or changed symptom type. 
  4. Select “Save” to save the changes or “Display” to view an existing symptom type. 
  5. Select “Back” to return to the main screen or “Exit” to exit the transaction code. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with the different fields and options available when creating or changing a symptom type in order to ensure that all necessary information is entered correctly. Additionally, users should ensure that they have the appropriate authorization level before attempting to use this transaction code.