How to use CRMC_IC_RESPNGRPX - Define Standard Response Groups

SAP Transaction Code - Details

• Transaction Code: CRMC_IC_RESPNGRPX

  Description: Define Standard Response Groups

  Release: S/4HANA only

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_IC_CUSTOMIZING

    Package Description: CRM Interaction Center: Customizing

    Parent Package: CRM_IC

  • Module/Component: CRM-IC

    Description: Interaction Center WebClient

Smart SAP Assistant

• SAP Tcode: CRMC_IC_RESPNGRPX - Define Standard Response Groups

  
  Overview: 
  CRMC_IC_RESPNGRPX is a SAP transaction code used to define standard response groups in the SAP system. It is used to create and maintain response groups for customer service inquiries. 
  
  Functionality: 
  This transaction code allows users to create and maintain response groups for customer service inquiries. It also allows users to assign standard responses to each response group. This helps streamline customer service inquiries by providing a quick and easy way to respond to customer inquiries. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code CRMC_IC_RESPNGRPX in the command field. 
  2. Select the “Create” button to create a new response group. 
  3. Enter the name of the response group and select “Save”. 
  4. Select the “Assign Responses” button to assign standard responses to the response group. 
  5. Select the desired responses from the list and select “Save”. 
  6. Select the “Activate” button to activate the response group. 
  7. Select “Yes” when prompted to confirm activation of the response group. 
  
  Other Recommendations: 
  It is recommended that users test out their newly created response groups before using them in production environments. This will ensure that all responses are accurate and up-to-date with customer service inquiries. Additionally, users should regularly review their response groups and update them as needed in order to provide accurate and timely responses to customer inquiries.