How to use CRMC_IC_PWP - Maintain Pre Wrap Up types

SAP Transaction Code - Details

• Transaction Code: CRMC_IC_PWP

  Description: Maintain Pre Wrap Up types

  Release: S/4HANA only

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_IC_5X_CUSTOMIZING

    Package Description: Telco IC WebClient Customizing

    Parent Package: CRM_IC_5X

  • Module/Component: CRM-IC

    Description: Interaction Center WebClient

Smart SAP Assistant

• SAP Tcode: CRMC_IC_PWP - Maintain Pre Wrap Up types

  
  Overview: 
  CRMC_IC_PWP is a SAP transaction code used to maintain pre wrap up types in the SAP system. It is used to define the types of pre wrap up activities that can be used in the system. 
  
  Functionality: 
  This transaction code allows users to create, change, and delete pre wrap up types. It also allows users to assign a description and a priority to each type. Additionally, it allows users to assign a default duration for each type. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code CRMC_IC_PWP into the command field. 
  2. Select “Create” or “Change” from the menu bar. 
  3. Enter the name of the pre wrap up type and assign a description and priority. 
  4. Assign a default duration for the type. 
  5. Select “Save” to save your changes. 
  
  Other Recommendations: 
  It is recommended that users test out any changes made in this transaction code before implementing them in production systems. Additionally, users should ensure that they have the necessary authorization before making any changes in this transaction code.