How to use CRMC_IC_RESPNGRP - Define Standard Response Groups

SAP Transaction Code - Details

• Transaction Code: CRMC_IC_RESPNGRP

  Description: Define Standard Response Groups

  Release: S/4HANA and ECC 6

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_IC_CUSTOMIZING2

    Package Description: IC WebClient customizing

    Parent Package: IC_COMPONENTS

  • Module/Component: CA-GTF-IC

    Description: Interaction Center WebClient

Smart SAP Assistant

• SAP Tcode: CRMC_IC_RESPNGRP - Define Standard Response Groups

  
  Overview: 
  CRMC_IC_RESPNGRP is a SAP transaction code used to define standard response groups in the SAP system. It is used to create and maintain response groups for customer service inquiries. Response groups are used to categorize customer inquiries and provide a standard response for each category. 
  
  Functionality: 
  The CRMC_IC_RESPNGRP transaction code allows users to create and maintain response groups for customer service inquiries. It also allows users to assign standard responses to each group, which can be used to quickly respond to customer inquiries. The response groups can be used in the SAP system for customer service inquiries, such as complaints, requests, and feedback. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code CRMC_IC_RESPNGRP in the command field of the SAP system. 
  2. Select “Create” from the menu bar. 
  3. Enter a name for the response group and select “Save”. 
  4. Select “Assign Responses” from the menu bar. 
  5. Select the appropriate responses for each category and select “Save”. 
  6. Select “Activate” from the menu bar to activate the response group. 
  7. Select “Back” from the menu bar to return to the main screen of the transaction code. 
  
  Other Recommendations: 
  It is recommended that users regularly review and update their response groups in order to ensure that they are providing accurate and up-to-date responses to customer inquiries. Additionally, users should ensure that all responses are consistent with company policies and procedures.