How to use CRMC_IC_MAIL_WF - Assign Agent for E-Mail Handling

SAP Transaction Code - Details

• Transaction Code: CRMC_IC_MAIL_WF

  Description: Assign Agent for E-Mail Handling

  Release: S/4HANA only

  Menu Path:

  • Service > Interaction Center > Interaction Center WebClient > Administration > Agent Inbox > Assign Agents for Fax and Letter Processing

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_INBOX_WIIL_TOOLS

    Package Description: Agent's Universal Inbox: Tool Packet for Inbox Work Item

    Parent Package: CRM_INBOX_WIIL

  • Module/Component: CRM-IC-UNI

    Description: Agent Inbox

Smart SAP Assistant

• SAP Tcode: CRMC_IC_MAIL_WF - Assign Agent for E-Mail Handling

  
  Overview: 
  CRMC_IC_MAIL_WF is an SAP transaction code used to assign an agent for e-mail handling in the SAP Customer Relationship Management (CRM) system. This transaction code is used to assign an agent to a specific e-mail address, allowing the agent to handle incoming e-mails from that address. 
  
  Functionality: 
  The CRMC_IC_MAIL_WF transaction code allows users to assign an agent to a specific e-mail address. This allows the agent to handle incoming e-mails from that address, as well as any other related tasks. The assigned agent will be responsible for responding to customer inquiries, managing customer relationships, and other related tasks. 
  
  Step-by-step How to Use: 
  1. Enter the CRMC_IC_MAIL_WF transaction code in the SAP command field. 
  2. Select the “Assign Agent” option from the menu. 
  3. Enter the e-mail address of the agent you wish to assign. 
  4. Select the “Save” button to save your changes. 
  5. The assigned agent will now be responsible for handling incoming e-mails from that address. 
  
  Other Recommendations: 
  It is important to ensure that the assigned agent is properly trained and knowledgeable about customer service and relationship management before assigning them to an e-mail address. Additionally, it is important to regularly review and update the assigned agents in order to ensure that they are up-to-date with customer service best practices and procedures.