How to use CRMC_IC_MAIL_E_RESP - Maintain Rules for E-Mail

CRMC_IC_MAIL_E_RESP - Overview

• Transaction Code: CRMC_IC_MAIL_E_RESP

  Description: Maintain Rules for E-Mail

  Release: S/4HANA only

  Menu Path:

  • Service > Interaction Center > Interaction Center WebClient > Administration > Agent Inbox > Define Rules for Fax and Letter Processing

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_INBOX_WIIL_TOOLS

    Package Description: Agent's Universal Inbox: Tool Packet for Inbox Work Item

    Parent Package: CRM_INBOX_WIIL

  • Module/Component: CRM-IC-UNI

    Description: Agent Inbox

CRMC_IC_MAIL_E_RESP - Details

• SAP Tcode: CRMC_IC_MAIL_E_RESP - Maintain Rules for E-Mail

   Response
  
  Overview: 
  CRMC_IC_MAIL_E_RESP is a SAP transaction code used to maintain rules for e-mail response in the SAP Customer Relationship Management (CRM) system. It is used to define the rules for automatic e-mail response in the CRM system. 
  
  Functionality: 
  The CRMC_IC_MAIL_E_RESP transaction code allows users to define rules for automatic e-mail response in the CRM system. This includes setting up rules for when an e-mail should be sent, what content should be included in the e-mail, and who should receive the e-mail. The rules can be set up for both incoming and outgoing e-mails. 
  
  Step-by-step How to Use: 
  1. Access the CRMC_IC_MAIL_E_RESP transaction code in the SAP system. 
  2. Select the “Create” button to create a new rule for automatic e-mail response. 
  3. Enter the details of the rule, such as when it should be triggered, what content should be included in the e-mail, and who should receive it. 
  4. Select “Save” to save the rule. 
  5. Select “Activate” to activate the rule and make it available for use in the CRM system. 
  
  Other Recommendations: 
  It is recommended that users test their rules before activating them to ensure that they are working correctly and that all of the desired information is included in the e-mails that are sent out. Additionally, users should periodically review their rules to ensure that they are still relevant and up-to-date