How to use CACS_CSI0006 - CSI Control: Screen Sequences

SAP Transaction Code - Details

• Transaction Code: CACS_CSI0006

  Description: CSI Control: Screen Sequences

  Release: S/4HANA and ECC 6

• • Program: BUSVIEWS

    Screen: 1000

    Authorization Object:

  • Development Package: CACSCC

    Package Description: ICM: Commission Case 'Light'

    Parent Package: CACS00

  • Module/Component: ICM

    Description: Incentive and Commission Management (ICM)

Smart SAP Assistant

• SAP Tcode: CACS_CSI0006 - CSI Control: Screen Sequences

  
  Overview: 
  CACS_CSI0006 is a SAP transaction code used to control the screen sequences in the Customer Service Interface (CSI). It is used to define the order of screens that are displayed when a customer service representative (CSR) interacts with a customer. 
  
  Functionality: 
  This transaction code allows CSRs to customize the order of screens that are displayed when they interact with customers. This helps ensure that the customer service process is efficient and effective. It also allows CSRs to quickly access the information they need to provide customers with the best possible service. 
  
  Step-by-step How to Use: 
  1. Log into SAP and enter transaction code CACS_CSI0006. 
  2. Select the screen sequence you want to customize. 
  3. Select the order of screens you want to display. 
  4. Save your changes. 
  5. Exit the transaction code. 
  
  Other Recommendations: 
  It is important to regularly review and update your screen sequences in order to ensure that your customer service process is efficient and effective. Additionally, it is important to train your CSRs on how to use this transaction code so that they can quickly and easily customize their screen sequences as needed.