What is 'gap' in SAP SV-SMG-OST - Tool Set for One Service?

gap - Overview

• Component: SV-SMG-OST

• Component Name: Tool Set for One Service

• Description: A work package that describes a function that is missing in a solution and should be included in the standard. A gap can be found during a discovery workshop or during the scoping process of a work package.

gap - Details

• 
  Key Concepts: 
  Gap is a term used in the SAP SV-SMG-OST Tool Set for One Service. It is used to describe the difference between the current state of a service and the desired state of a service. This difference is measured in terms of performance, cost, and other metrics. 
  
  How to use it: 
  The gap can be used to identify areas of improvement for a service. It can be used to compare the current state of a service with the desired state and identify areas where improvements can be made. The gap can also be used to measure the progress of a service over time. 
  
  Tips & Tricks: 
  When using the gap to measure progress, it is important to consider both short-term and long-term goals. Short-term goals should focus on making small improvements that will have an immediate impact, while long-term goals should focus on making larger changes that will have a more lasting impact. 
  
  Related Information: 
  The gap can also be used to compare different services or different versions of the same service. This can help identify areas where one service or version is performing better than another and can help inform decisions about which service or version should be used in the future.