What is service manager in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: service manager

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A manager who supervises the service and support team within a service organization. A service manager provides help and advice to customers. They also investigate and solve complex customer problems.

Smart SAP Assistant

• Key Concepts: 
  Service Manager is a component of SAP Customer Relationship Management (CRM) that helps organizations manage customer service operations. It provides a comprehensive set of tools to help manage customer service requests, track customer service activities, and monitor customer service performance. 
  
  How to use it: 
  Service Manager enables organizations to create and manage customer service requests, assign tasks to service personnel, track the progress of tasks, and monitor the performance of customer service operations. It also provides tools for managing customer service contracts, tracking customer service costs, and analyzing customer service data. 
  
  Tips & Tricks: 
  When using Service Manager, it is important to ensure that all customer service requests are properly documented and tracked. This will help ensure that all customer service activities are completed in a timely manner and that customer service performance is monitored effectively. 
  
  Related Information: 
  For more information on Service Manager, please refer to the SAP Help Portal or contact your SAP representative.