What is 'service manager' in SAP IS-A-DBM - Dealer Business Management?

service manager - Overview

• Component: IS-A-DBM

• Component Name: Dealer Business Management

• Description: The person who manages the service technicians and is generally responsible for the entire service operation of the dealership. A service manager may also help the service technicians to repair vehicles.

service manager - Details

• 
  Key Concepts: 
  Service Manager is a component of the IS-A-DBM Dealer Business Management (DBM) system. It is a web-based application that provides dealers with the ability to manage their service operations. It allows dealers to track and manage service requests, schedule service appointments, and manage customer service records. 
  
  How to use it: 
  Service Manager can be used to create and manage service requests, schedule service appointments, and manage customer service records. It also provides dealers with the ability to track and monitor service performance, as well as generate reports on service activities. 
  
  Tips & Tricks: 
  When using Service Manager, it is important to ensure that all customer information is kept up-to-date and accurate. Additionally, it is important to ensure that all service requests are tracked and monitored in order to ensure that they are completed in a timely manner. 
  
  Related Information: 
  For more information on Service Manager, please refer to the SAP Help Portal or contact your local SAP representative.