What is service manager in SAP CRM-SLC - Solution Sales Configuration?

SAP Term: service manager

• Component: CRM-SLC

• Component Name: Solution Sales Configuration

• Description: A business role that is responsible for the entire after-sales service business.

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• Key Concepts: 
  Service Manager is a component of the CRM-SLC Solution Sales Configuration. It is a tool that helps to manage customer service requests and provides a platform for customer service representatives to collaborate with each other. It also allows customers to submit service requests and track their progress. 
  
  How to use it: 
  Service Manager can be used to create and manage customer service requests. It allows customer service representatives to assign tasks, track progress, and communicate with customers. It also provides a platform for customer service representatives to collaborate with each other. 
  
  Tips & Tricks: 
  When using Service Manager, it is important to ensure that customer service requests are properly tracked and managed. This will help ensure that customers receive the best possible service. Additionally, it is important to ensure that customer service representatives are properly trained on how to use Service Manager. 
  
  Related Information: 
  For more information about Service Manager, please refer to the SAP Help Portal or contact your local SAP representative. Additionally, there are many online resources available that provide tutorials and tips on how to use Service Manager.